An affiliate manager is one of the key criteria that builds up to the success of the affiliate program. Even more so in a forex industry. If you have been promoting forex affiliate programs at some point in time you would have had some interactions with the respective affiliate managers of the forex affiliate programs that you promote.
Quite often, it is the reaction/response of the forex affiliate managers that influences forex affiliates on how strongly they wish to promote that forex affiliate program or not.
Here is one such example of HY Affiliates, which shows how juvenile the affiliate manager is:
The affiliate wanted to change their login and email address due to an expiring domain. The HY Affiliate Interface had a banner stating ‘Contact Live Support’
Upon clicking the banner, the affiliate was directed to a form. Not a good practice so to speak. So the affiliate proceeded to leave their comments, which was:
“Need to change my email and login”
The response from the HY Affiliates, affiliate manager was:
“Log in and go to edit accounts”
Again, quite an irresponsible response considering that the login and email fields were uneditable. Perhaps Noreen Muyco, the affiliate manager for HY Affiliates isn’t much updated with the affiliate program and the interface she manages.
Going back to the conversation:
The affiliate replied:
“If that worked why would I contact you? Some fields are uneditable.
Login/New email address: firstname.lastname@example.org
Can you change it?”
The response from Noreen Muyco was quite surprising when she wrote back:
“Ok. Tell me what to change.”
I rest my case now!!
It is anyone’s guess that by the end of this conversation the affiliate won’t be promoting HY Affiliates at all.
A word of advice to forex affiliate managers:
- Learn about the system details for the forex affiliate program you manage.
- Every email from your affiliate is a chance for you to build a strong relationship, don’t behave as if you are doing the forex affiliate a favor.
- Courtesy, doesn’t harm anyone, so use it for god sakes
- Last but not the least, understand that you are the face/person for the forex affiliate program, behave professionally.
What are your experiences dealing with forex affiliate managers? Got anything interesting to share? Let us know.